Terms and Conditions
1.1 The purpose of these General Terms and Conditions (hereinafter referred to as “terms”) is to regulate the mutual rights and obligations of the Provider and the Customer in connection with the provision of services.
1.2 The company Allheads, s.r.o., with its registered office at Karloveská 31, 841 04 Bratislava, ID: 55 712 991 (hereinafter referred to as the “provider”) operates a system of websites and information and communication technologies that allow registered users (hereinafter referred to as the “customer” or “customers”) to access the provider’s services (hereinafter referred to as the “system”) under the conditions specified in these terms. The services provided by the provider through the system include granting access to content in the paid sections of the provider’s system, especially articles (hereinafter referred to as “services”), upon payment of a fee by customers and under the conditions specified in these terms.
1.3 These terms constitute a proposal by the provider to conclude a contract under Section 43a of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), addressed to the customer. By entering the required registration data on the website www.allheadsglobal.com and accepting the terms of service by clicking on the activation link provided in the registration email, the customer accepts the provider’s proposal under Section 43c of the Civil Code, resulting in the conclusion of a contract for the provision of services under these terms (hereinafter referred to as the “contract”).
1.4 The provider may, at its discretion, offer and provide services free of charge or at a discount for a certain period to a selected group of customers or all customers (registered and potential) as part of a specific promotion. Special terms and conditions for discounted or free services will be appropriately published or made available to customers separately in connection with the organization of a specific promotion. In any case, special terms and conditions take precedence over these general terms and conditions and the provider’s price list in provisions that deviate from or differ from them, such as those related to fees, prices, payment terms for services, etc. Certain provisions of the general terms and conditions will also not apply if their application is excluded by special terms and conditions or if it is not possible due to the nature of a specific promotion.
2.1 The customer is obliged to pay the provider a fee (subscription) determined in the provider’s price list for the provision of services (i.e., access to content in the paid section of the system) for the respective period (subscription period). All fees and prices are stated in Euros, including VAT.
2.2 The fee may be paid by payment or credit cards.
2.3 The customer will be provided with services after the relevant fee has been credited to the provider’s bank account, or after the customer’s payment has been identified or matched. With the prior consent of the customer, the customer is authorized to make advance payments for the next period through automatic debits of the fee from the customer’s account by the provider.
2.4 The provision of services begins when access to the subscribed service and the system is provided, and the customer is notified of this. The first subscription period starts from the moment the provision of services begins.
2.5 After payment of the fee in accordance with this article, the services will be provided to the customer for the paid period (according to the price list) and without any time limitations. The customer is not obliged to use the paid services, but the provider is entitled to the full fee regardless of whether the customer actually used the services during the subscription period.
2.6 The customer agrees that invoices will be issued to them in electronic form in PDF format, and no paper invoices will be sent to the customer.
2.7 A registered customer who has paid the service fee is entitled to use the services from any suitable device with internet access using their login credentials.
2.8 The customer agrees to automatic payment of the fee without the need for separate payment authorization from the cardholder, etc. The method of automatic fee payment is set for an indefinite period, and the customer can change or cancel it at any time through the functionalities of their customer account in the system. The frequency of automatic fee payments will correspond to the subscription period in accordance with the current provider’s price list, and the provider may, for the smooth provision of the service, charge the fee no more than 72 hours before the end of the previous subscription period. The customer also acknowledges that the provider will not retain the payment card number. The customer expressly agrees to the automatic renewal of the provision of services for each prepaid period at the fee set by the provider at the time of renewal.
2.9 The customer confirms and agrees that any discounts granted apply only for the explicitly specified period, even in the case of automatic renewal of service provision.
3.1 After meeting the specified conditions (especially registration and payment of the fee), the provider will provide the customer with services (i.e., grant access to the content) during the prepaid period in accordance with the intervals specified in the current provider’s price list or on the provider’s website and in accordance with these terms.
3.2 The provider provides services (access to content) “as is,” without guaranteeing unlimited access to the system and services. In this context, the provider does not provide any warranties or other guarantees, to the extent permitted by law. The provider is not responsible for the content and scope of the paid sections of the system and does not guarantee to the customer the scope or frequency with which the content of the paid sections of the system will change or be supplemented or that it will be different or supplemented in each subsequent subscription period.
3.3 The provider is not responsible for the customer’s inability to access the subscribed service due to technical characteristics of the customer’s equipment (from a software or hardware perspective), nor for any damage caused by the unsuitability of the equipment, or for the functionality or operation of the equipment.
3.4 The provider may change the system and its structure, sections, parts, and content to improve or modify the services. The provider may also cease to provide certain services (part, section, etc., of the system), suspend their provision, or modify them, even without prior notice.
3.5 The provider is entitled to temporarily suspend the provision of services, e.g., for security reasons, force majeure, a decision of the relevant authority or court, the performance of necessary operations and maintenance of the system, without this being considered a breach of the provider’s obligations. However, the provider is obliged, as far as possible and otherwise in a reasonable time, to inform the customer in advance of such temporary suspension of service provision by means of a notice posted on www.allheadsglobal.com. The provider shall also announce the reason for the suspension and the expected duration of the suspension of services.
3.6 The provider is entitled to block the customer’s access to the system and terminate or interrupt the provision of services if the customer violates their obligations under Section 4.2 below or if the provider has reasonable suspicion that the customer is using the paid services by multiple individuals using individual login credentials more than the specified number of users in a given package.
3.7 The provider is entitled to terminate this contract immediately at any time in the event of a breach of the customer’s obligations by delivering an email notification to the customer.
4.1 Upon meeting the specified conditions (especially registration and payment of the fee), the customer has the right to receive the service (i.e., access to the paid content of the system) for the respective prepaid period.
4.2 The provision of the service allows the use of the number of users as specified in the price list under the section “Number of Users.” Customer’s individual login credentials are non-transferable, and the customer is obligated to protect them, not provide them to third parties, disclose them, make them accessible to a third party, or allow their use or misuse by a third party, and is liable for any damage caused by their use or misuse by third parties.
4.3 In the event of the loss of individual login credentials, their misuse, or suspicion of misuse, the customer is obligated to promptly inform the provider of these circumstances. The provider is required to promptly assign new individual login credentials to the customer upon receiving such notice and to block the original credentials.
4.4 The customer is responsible for all content, information, contributions, and data published or inserted by the customer into the system while using the prepaid service.
4.5 The customer is aware and expressly agrees to the commencement of service provision as per Section 2.4 above, i.e., before the statutory withdrawal period expires, and declares that they have been properly informed that by giving this consent, they forfeit the right to withdraw from the contract and conditions (§ 7 (6) (l) of Act No. 102/2014 Coll.: “A consumer cannot withdraw from a contract whose subject is the provision of digital content not supplied on a tangible medium if the provision has begun with the consumer’s express consent and with the acknowledgment by the consumer that they thereby lose their right of withdrawal from the contract.”)
4.6 Communication between the parties will be conducted exclusively in electronic form. Any notices from the customer and the provider will be considered delivered at the moment of delivery confirmation via email to the other party.
4.7 The customer has the right to terminate the contract at any time by giving notice to the provider, with the termination taking effect at the end of the respective prepaid period.
5.1 The provider declares that the services will be provided in a quality that can reasonably be expected, taking into account their nature, purpose, remuneration for their provision, and conditions of use.
5.2 The customer is entitled to report defects in the services to the provider within 10 days from the date of the occurrence of the respective defect, by sending an email to info@allheads.sk. In the complaint, the customer must specify the nature of the reported defect precisely and indicate the time period during which the defect occurred.
5.3 The customer’s complaint is considered justified if there is a system outage, and the provision of services will be interrupted for more than 48 consecutive hours.
5.4 The provider is obligated to provide the customer with confirmation of the complaint’s submission. If immediate confirmation is not possible, it must be delivered without undue delay, but no later than along with the complaint resolution document. Confirmation of the complaint’s submission does not need to be delivered if the customer can prove the submission of the complaint in another way.
5.5 If the customer’s complaint, in accordance with Section 5.3, is justified, the provider will provide the customer with a discount in the form of an extension of the provision of services for the period during which the customer did not have access to the paid content of the system due to defects. The provider is obligated to inform the customer about the complaint resolution in accordance with the previous sentence.
5.6 If the customer, who is a consumer, is dissatisfied with how the provider handled their complaint or believes that the provider has violated their rights, they have the option to turn to the seller with a request for remedy. If the provider responds negatively to or does not respond to the request for remedy within 30 days from its submission, the consumer has the right to file a proposal for the initiation of alternative dispute resolution under § 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments and Supplements to Certain Laws.
5.7 The consumer can use the Online Dispute Resolution platform, which is available on the website http://ec.europa.eu/consumers/odr/ to submit a proposal for the alternative resolution of their dispute.
